RETURNS POLICY

Furniture & Accessories

Under the European Directive on Consumer Rights (Directive 2011/83/EU), the European Communities

(Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations

2001 as amended and the European Union (Consumer Information, Cancellation and Other Rights)

Regulations 2013 you have the right to return any items purchased online provided that:

1. It is within 7 days of delivery receipt.
2. The goods are in perfect condition, unused and have not been assembled.
3. The goods are in their original packaging and fit for resale.
4. A pickup and restocking fee of 20% of the items selling value* will apply for furniture and ALL purchases to be returned. There will be an additional charge for collection of furniture and internal administrative costs. Please get in touch [email protected] to arrange pickup and refund.
5. Bespoke furniture pieces that have been customised outside of our standard fabric ranges cannot be exchanged or refunded.
6. Please note that for hygiene reasons, mattresses, pillows, and bed sets cannot be returned under any circumstances.
7. This Returns Policy is in accordance with the European Directive on Consumer Rights (Directive 2011/83/EU), the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

*with a minimum charge of €65

Processing your refund

Once your returned items are received and inspected, we will endeavour to process your refund as soon as

possible. This can take up to 7 working days depending on your original method of payment.